Diversity Dialogue Webinar: Language Data Collection: The Key to Quality and Safety for LEP Populations

Presented by the Disparities Solutions Center at Massachusetts General Hospital

Tuesday, April 24, 12:00 – 1:00 p.m. ET

Patients with Limited English Proficiency (LEP) face language barriers that can have adverse effects on safety and quality of care. Language data collection is necessary to identify

language needs, provide a professional medical interpreter and analyze health equity. Currently, hospitals collect information on patient preferred spoken and written language. However, health care organizations will need to demonstrate how a patient’s language needs are met.

This webinar will discuss the development and implementation of a language services documentation tool at Cambridge Health Alliance.

Learning Objectives:

• Discuss strategies and approaches and best practices.
• Establish meeting regulation and accreditation standards.
• Share lessons learned.

Moderator: 

• Aswita Tan-McGrory, MBA, MSPH, Deputy Director, Disparities Solutions Center at Massachusetts General Hospital

Speakers: 

• Vonessa P. Costa, CoreCHI, Manager, Multicultural Affairs and Patient Services, Cambridge Health Alliance
   
• Ranjani Paradise, PhD, Research and Evaluation Scientist, Institute for Community Health